Privacy policy
Privacy Policy
ARC Attire operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). ARC Attire is powered by Shopify, which enables us to deliver these services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
📥 Personal Information We Collect or Process
"Personal information" refers to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the services, we may collect or process the following:
| Category | Examples |
|---|---|
| Contact Details | Name, address, billing/shipping address, phone number, email |
| Financial Information | Card numbers, financial account info, transaction details, payment confirmation |
| Account Information | Username, password, security questions, preferences and settings |
| Transaction Information | Items viewed, carted, wishlisted, purchased, returned, or exchanged |
| Communications | Information shared when contacting us (e.g., customer support inquiries) |
| Device Information | Device, browser, network connection, IP address, unique identifiers |
| Usage Information | How and when you interact with or navigate the Services |
🔍 Personal Information Sources
We may collect personal information from:
- Directly from you — when you create an account, use the Services, or communicate with us
- Automatically — through your device, cookies, and similar technologies
- From our service providers — engaged to enable technology and process data on our behalf
- From our partners or other third parties
⚙️ How We Use Your Personal Information
- Provide, Tailor, and Improve the Services—process payments, fulfill and manage orders, arrange shipping, facilitate returns/exchanges, enable reviews, and personalize your shopping experience
- Marketing and Advertising — send promotional communications and show relevant ads based on your activity
- Security and Fraud Prevention—authenticate accounts, secure transactions, and detect fraudulent or unsafe activity
- Communicating with You—provide customer support and maintain our relationship with you
- Legal Reasons — comply with applicable law, respond to legal process, and enforce our policies
🤝 How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes, including:
- Shopify, vendors, and service providers performing services on our behalf (IT, payment processing, analytics, customer support, fulfillment)
- Business and marketing partners for advertising purposes—you may have the right to opt out of targeted advertising depending on your location
- Third parties at your direction or consent (e.g., shipping, social media integrations)
- Our affiliates or others within our corporate group
- In connection with a business transaction or legal obligation, or to protect the Services and our users' rights
🛍️ Relationship with Shopify
The Services are hosted by Shopify, which collects and processes information about your use of the Services to help provide and improve them. Your information may be transmitted to and shared with Shopify and third parties, potentially in countries other than where you reside.
Shopify may use data from your interactions with our store—alongside other merchants—to power enhanced features. In these cases, Shopify is responsible for processing your personal information and responding to related rights requests. Learn more via the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
🔗 Third-Party Websites and Links
The Services may link to third-party websites. We are not responsible for the privacy or security practices of sites we don't control. Information you share on public or semi-public platforms may be viewable by others without limitation as to its use.
👶 Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of a child's information. As of the Effective Date of this policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under 16.
🔐 Security and Retention of Your Information
No security measures are perfect or impenetrable, and information sent to us may not be secure while in transit—we recommend avoiding unsecure channels for sensitive communications.
Retention periods depend on factors such as maintaining your account, providing services, complying with legal obligations, and resolving disputes.
✅ Your Rights and Choices
Depending on where you live, you may have the right to
- Access / Know — request access to your personal information
- Delete — request deletion of your personal information
- Correct — request correction of inaccurate information
- Portability — receive and transfer a copy of your data
- Manage Communication Preferences—unsubscribe from promotional emails at any time (transactional/account emails will still be sent)
You may exercise these rights by contacting us below, or learn more about Shopify's role at privacy.shopify.com. We will not discriminate against you for exercising your rights, and we may verify your identity—or an authorized agent's—before processing requests, as permitted by law.
📢 Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
🌍 International Transfers
Your personal information may be transferred, stored, and processed outside the country you live in. For transfers out of the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.
🔄 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised "Last updated" date.
📞 Contact
For questions about our privacy practices or to exercise your rights, please reach out:
ARC Attire
Eden Palace Villas, Lahore 53700, Pakistan
📱 Phone: (+92) 339 8889051
✉️ Email: hello@arcattire.store